Refund Policy

A 50% advance payment is required before work begins.

Once development has commenced, the advance payment becomes strictly non-refundable, as project resources have already been committed.

Website design, software development, branding, and automation services are custom-created for each Client and therefore cannot be resold or reused.

For this reason, refunds are not available once project work has commenced.

If the Client cancels a project after development has begun:

• No refund will be issued for the advance payment.
• Work completed prior to cancellation remains the intellectual property of NWS Digital Services until all outstanding payments have been settled.

Final deliverables—including source code, website files, deployment credentials, and ownership rights—will only be released after the remaining balance has been paid in full.

Refunds may only be considered where NWS Digital Services is unable to commence or deliver the agreed project due to reasons solely within its control.

Such cases will be reviewed individually and remain at the sole discretion of NWS Digital Services.